Failing hardware

If after reinstalling your operating system, or during the installation of your operating system, your computer turns off abnormally, it is very likely that other hardware is failing in the computer. Often this is RAM, CPU, Motherboard, and/or Power Supply (in that order).

If you have extra available parts or have a friend or co-worker with a similar configuration that is willing to allow you to test their hardware in your computer, try swapping these parts to determine if they are at fault. Otherwise, you will need to have the computer serviced.

Issue with operating system

If after following each of the above recommendations your computer still continues to reboot, it is likely that you are experiencing a Microsoft Windows operating system related issue that cannot be explained. To help make sure this is the case, please try the below steps. Reboot the computer and enter CMOS setup as the computer is booting. If you are not familiar with how to enter CMOS, please read through document CH000192.After you have loaded the computer in CMOS setup, let the computer sit. If the computer does not turn off while letting the computer sit in CMOS, it is likely that you are in fact experiencing an issue with Microsoft Windows or your operating system and it is recommend that if you have followed all of the above recommendations that you reinstall your version of Microsoft Windows. Additional information about erasing the computer and starting over can be found on document CH000186.

Issue with operating system

If after following each of the above recommendations your computer still continues to reboot, it is likely that you are experiencing a Microsoft Windows operating system related issue that cannot be explained. To help make sure this is the case, please try the below steps. Reboot the computer and enter CMOS setup as the computer is booting. If you are not familiar with how to enter CMOS, please read through document CH000192.After you have loaded the computer in CMOS setup, let the computer sit. If the computer does not turn off while letting the computer sit in CMOS, it is likely that you are in fact experiencing an issue with Microsoft Windows or your operating system and it is recommend that if you have followed all of the above recommendations that you reinstall your version of Microsoft Windows. Additional information about erasing the computer and starting over can be found on document CH000186.